FAQ

1. How to Search

Basic searching

In basic searching you can search accommodation according to location, type of the object, term and number of people.

Advanced searching

After filling in the subsidiary datas, e. g. skiing within...km, you can search accommodation facilities according to these requirements.

2. Types of Accommodation

In offer of Kiska Slovak Travel Agency you can find chalets, apartments, boarding houses and hotels. If minimum number of people is accommodated in a chalet, there is no possibility to accommodated there other people if there is not listed otherwise.

What does it mean 1/2, 2/2+1; + 1, apt. 1/2+2/3?

1/2, 2/2+1; + 1: Accommodation facility offers 6 individual beds and three additional beds. Available are: one two-bedded room, two two-bedded rooms with possibility of additional bed and one more additional bed (for example in living room).
Apt. 1/2+2/3: There is one two-bedded room and two three-bedded rooms in apartment.

For how many nights is there possiblity to be accommodated in accommodation facilities?

Accommodation in cottages and apartments is possible minimally for 2 and more nights, if it is not listed otherwise. If the accommodation is for 1 or 2 nights, there is an extra fee of 10,- €.

3. Capacity of the Object

Minimum and maximum number of people

Minimum number of people is minimum number of people for who it is necessary to pay and this is valid also in case if there will be accommodated less people. This is not valid in hotels and boarding houses.

Max. vyťaženosť

Maximal number of people it is maximum number of people who can be accommodated in the object.

4. Occupation of the Object

Red areas mean that object is occupied. Occupation which is listed on our web site is only approximate. If the term that you have chosen is not red, we will check it by the householder after receiving reservation from you.

5. How to Get Information About Conditions of Accommodation?

Please read Terms and conditions before sending reservation.

6. What Is It "Community Tax"?

Community taxi is fee which clients pay right on the spot at the day of arrival, if it is not listed otherwise. Community tax can range from 0,16 € till 1,- € per person per day.

7. Guarantee

Guarantee is paid right on the spot if client is accommodated in chalet or apartment. After the end of the stay householder gives the guarantee back to the client if there was no damage done during the stay. The client is responsible for the returning of the object in original condition at the end of the stay. If there is any damage done during the stay, the householder has right to use guarantee for paying the damage.

8. Discounts

- discounts for children - are valid only after fullfillment the minimum number of people
- for New Year´s Eve no discounts are valid, only basic prices for bed are valid in this season
- you will get discount of 5 % of total price of the stay if you book accommodation for next time
- discounts can not be connected

9. How to Pay?

a) Deposit to our bank account in EUR
Account number - IBAN: SK6775000000004001249228
SWIFT: CEKOSKBX
Variable figure: 67 + the number of reservation
Bank name : ČSOB
Bank address: Nám. Sv. Egídia 83, 058 01 Poprad, Slovakia
Account name : Kiska Slovak Travel Agency, s.r.o.
TA address : Karpatská 3256/15, 058 01 Poprad, Slovakia

b) per Western Union
Receiver: Silvia Sedláková, manager of CA Kiska Travel, Poprad, Slovakia
We need following data: name and surname of the sender, sending city and state, amount sent, currency and money transfer control number, variable figure: 67 + number of reservation

10. Why I Have to Pay in Advance?

You confirm your booking by the payment. The payment is guarantee that you will start your stay.

11. What to Do If I Do Not Pay in Advance in Listed Term?

If you are still interested in accommodation after the listed date, please contact us. We will check your booking again and if it is possible, we will extend it.

12. What If I Do Not Write the Right Number of People?

If there is more people in the arrival than it is listed in voucher the householder is not obligate to accommodate extra persons.

13. Can I Change the Reservation After Payment?

If there are some changes after payment, there is possibility to change the number of people or date of the stay, but the only if the householder agrees with the changes.

14. Cancelation of the Stay

- more than 60 days before starting the stay there is a cancelation fee of 20 % of total price
- 59 - 30 days before starting the stay there is a cancelation fee of 30 % of total price
- 29 - 10 days before starting the stay there is a cancelation fee of 50 % of total price
- 9 or less days before starting the stay there is a cancelation fee of 75 % of total price.
It is required to inform our travel agency about cancelation of the stay in wirting, by e- mail, by fax or by post.
If you are accommodated in hotel or boarding house, they have their own cancelation conditions which are valid.

15. What Is the Voucher?

After payment of total price you will get from our travel agency voucher with contacts and you need it for your accommodation.

16. What to Do If There Are any Problems After Arrival to the Object?

If you have problems with accommodation and there is no possibility to solve them with the householder, please contact us in the week on phone numbers +421 52 7765 445, +421 905 500 507 and + 421 903 407 407, at the weekend on phone number +421 905 407 407.

17. When Is the Check In and Check Out?

Check in the chalets and apartments is from 2 p.m. till 7 p.m. and check out is til 10 a.m., if it is not listed otherwise. We recommend at latest 3 days before start of the stay to contact the householder and inform him about the arrival. You can find all contacts in voucher. Only the number of people assigned in voucher can be accommodated. If there is more people, householder does not have to accommodate extra persons.